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Job Title:          Executive Director                  Department:  Senior management/Administration

Reports to:     Board of Directors                   Effective Date:  6/15/20

Job Summary:

An exciting opportunity for a creative and motivated leader! Heartland Humane Shelter & Care is looking for someone to take the helm during this unprecedented time. The Executive Director will be responsible for setting a new course, while upholding the overall vision and mission of Heartland. You will provide strategic leadership and direction, working with the Board of Directors to establish long-range goals and strategies, engage in capital campaigns, and establish policies and practices that ensure the success and long-term sustainability of Heartland. This is a unique opportunity to reimagine a dynamic, community-based organization. Strong benefits package including a constant supply of charmingly fluffy workmates.

Key Partners:

  • Heartland Board of Directors
  • Key public/private sector connections
  • Animal welfare and related commercial industry leaders (national, regional and local)
  • Other non-profit/service organizations in the community
  • A community constituency and donor base dependent on Heartland’s role for high quality and compassionate animal welfare

Supervisory Responsibilities:

All Heartland senior management (Shelter and Thrift Shop Managers, Director of Development, Business Manager, etc.)


  • Work closely with the Board of Directors to develop the mission and direction of Heartland.
  • Work closely with the senior management team to develop an organizational culture, appropriate goals, strategies and metrics to advance the Heartland mission. Set key performance indicators for each senior manager and mentor them to replicate this process with their teams.
  • Oversee day-to-day operations and activities creating/maintaining a culture of compassionate care for both animals and people that is reliable and sound. Consistently monitor current best practices and ensure that Heartland is an innovative and adaptable industry leader.
  • Ensure compliance with organizational policies and procedures and applicable state and federal laws, including safety, licenses and permits.
  • Implement short- and long-term strategies which responsibly reduce intakes, increase adoptions, improve animal care, provide behavior and medical rehabilitation, encourage spaying and neutering, and help pets stay with their responsible caretakers.
  • Establish/improve infrastructure systems to support efficient operations, access to data and future growth.
  • In coordination with the Director of Development, increase the organization’s revenue through a structured annual fund-raising plan to include innovative and effective practices such as grant writing, events, and donor development. Outline/establish immediate and long-term financial needs and goals for Heartland.
  • Work closely with the Director of Development to assess and strategize humane education and outreach opportunities with the goal of realizing the full potential of these components of the organization. Review the current reporting structure and make adjustments as needed.
  • Work closely with the Thrift Shop Manager to develop a strategic growth plan and metrics for Thrift Shop operations.
  • Prepare and manage an annual budget and ensure that goals are met/exceeded. Create a plan to enhance and expand the budget towards future growth and sustainability.
  • Establish and maintain relationships with major donors, community leaders, civic organizations, government officials, Animal Control, media and other key stakeholders.
  • Negotiate contracts and other business matters for approval by the Board of Directors.
  • Other duties and responsibilities as assigned.

Knowledge, Skills and Abilities:

  • Business acumen: High level understanding of business knowledge
    • Marketing: Ability to develop an effective marketing plan/strategy that builds brand awareness and effectively manages/grows the client/donor list.
    • Strategic Planning: Skilled at business plan creation. Detailed knowledge and application of effective fundraising, networking, and outreach event/activity planning.
    • Financial Management: Ability to create and interpret budgets, balance sheets, cash flow and profit/loss statements as well as a basic understanding of 990 tax returns, audits, and compliance.
  • Critical thinking: Identifies complex problems. Involves key parties, gathers pertinent data and considers various options in the decision-making process. Develops, evaluates and implements effective solutions.
  • Creative and entrepreneurial skills: Ability to initiate and execute new, innovative ideas.
  • Integrity: Exhibits sound judgment and conducts oneself at the highest level of professional standards. Helps to build Heartland’s reputation as a principled and vital force in the community.
  • Commitment to Diversity: Sound understanding of diversity’s role in hyper-effective teams. Ability to develop protocols/practices that inhibit bias and cultivate diversity.
  • Communications: Superior verbal and written communication skills. Ease with public, media and public relations speaking. Strong interpersonal/intercultural communication skills.
  • Team building: Creates and leads diverse groups effectively. Influences others to build consensus and gain cooperation. Proactively resolves conflict in a positive and constructive manner.
  • Leadership: Inspires, motivates and guides others toward accomplishing goals, leading most often by example. Sets KPIs for senior managers and trains/mentors their ability to do the same with their teams. Achieves desired results through effective people management.
  • Computer and Technical: Knowledge of MS Office products, website/internet applications and experience using CRM databases (iPhi, Raiser’s Edge, etc.). Strong editing and research abilities toward production of reports, presentations and communication materials.


  • Passion for, and strong belief in, Heartland’s mission and vision.
  • Significant experience in a leadership role, at least some in a non-profit organization or equivalent. Preference given to those candidates with experience running an animal shelter, animal rights organization or wildlife rehabilitation center. Experience working with a Board of Directors.
  • Experience or training in fundraising concepts/principles, and a proven track record of building and maintaining long-term relationships to support increased stakeholder participation and major gift acquisition
  • Experience/skill setting strategic initiatives and goals for a diverse organization.
  • Experience establishing KPIs and managing people towards their attainment.
  • Business acumen including marketing, budget management and strategic planning (MBA a plus but not required).
  • Prior experience in successfully developing and maintaining a strong culture of openness, integrity, and employee engagement.
  • A professional demeanor and ease in a variety of social settings (public speaking, fund-raising and public relations/media events, community organization meetings, etc.)

Physical Requirements:

  • ​Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift and/or move up to 15 pounds at times
  • Must possess a valid driver’s license
  • Must be able to travel in varying modes of transportation
  • Noise level in the work environment is usually moderate
  • Comfortable in (and preference for) close contact with animals